Last updated: October 2026
Data deletion
This text was written in good faith to describe exactly how MAATICA works today. It has not yet been reviewed by a lawyer.
This page explains how to delete the data that MAATICA holds about you. Choose the option that describes you. We complete every request within 30 days.
1. You messaged a business that uses MAATICA
If you wrote to a business on WhatsApp, Instagram, Messenger or a website chat, and that business uses MAATICA, your conversation is stored in that business's MAATICA account.
- You can ask the business directly (it controls the conversation), or email us at nahuelramos.nr@gmail.com.
- Tell us the channel (WhatsApp, Instagram, Messenger or website), the name of the business, and how to find you: your phone number for WhatsApp, or your username or name for Instagram and Messenger.
- We may ask you to confirm the request from the same account, so that nobody can delete someone else's data.
What we delete: the messages and replies of your conversations, your identifiers and profile name, references to media, the assistant's memory and summaries about you, tags and notes, and any AI-derived scores. Deleted data can remain in encrypted backups for up to 35 days and is then gone. Meta keeps its own copy of the messages on its platforms; to delete it, use WhatsApp, Instagram or Messenger directly.
2. You are a business that uses MAATICA
- To stop MAATICA from using a channel, go to Settings > Integrations and disconnect it. This stops the use of its access token and removes the channel from your inbox immediately.
- To delete the stored access tokens, your account, or all your data (conversations, contacts, catalog, settings), email nahuelramos.nr@gmail.com from an administrator address of your account.
- If you want, we first give you an export of your contacts.
3. Remove MAATICA from Facebook or Instagram
If you connected a Facebook Page or Instagram account to MAATICA, you can remove MAATICA's access from Meta's settings:
- Facebook: Settings & privacy > Settings > Apps and websites (under Your activity / Security) > MAATICA > Remove.
- Instagram: Settings > Website permissions (Apps and websites) > Active > MAATICA > Remove.
When you remove MAATICA and ask for your data to be deleted, Meta sends us an automatic deletion request. We then delete, in every business account where they appear, the connections you created, their access tokens and the channel routing that delivers their messages to MAATICA. Meta shows you a confirmation code; you can check the progress on the deletion status page.
This automatic request only covers what was connected with your Facebook or Instagram login. To delete conversations stored in a business account, use option 1 or 2.
4. Timing and confirmation
- We complete deletion within 30 days of a verified request (sooner where the law requires it). We confirm it by email, or on the status page for automatic requests from Meta.
- We keep a record that the request was handled, without your identifiers, for 400 days.
- We may keep specific data longer only when the law requires it, and we will tell you if that happens.
5. Contact
Questions or requests: nahuelramos.nr@gmail.com. More details in our Privacy Policy. Spanish version: Borrado de datos.